Support & Help
For any question, problem or request about CHECK Online, email us:
We aim to reply within 2 business days. Please tell us your in-game username so we can find your account.
CHECK Online is a social card game for playing with real people — friends, family, or players around the world. It is available in English and Arabic. You can play locally, create a private room for friends, or join a public online match.
First, open the Shop and tap Restore Purchases. If your coins still don't appear, email us with your username and the date of the purchase and we'll correct your balance. Purchases are processed by Apple, so refunds are handled through Apple, not by us — you can request one at reportaproblem.apple.com.
Email us from the address you'd like us to reply to, with your in-game username, and ask for your account to be deleted. We will permanently delete your account and all data linked to it and confirm by email. Coins and purchased items are lost when an account is deleted and cannot be restored afterwards.
Tap the Report button on the message inside the game. This sends the message to us for review. You can also Mute a player to stop seeing their messages immediately. Serious cases can be emailed to us directly.
Yes — open your Profile from the lobby, edit the name and save. Usernames must be unique, so another player may already have taken the one you want.
CHECK loads live from our server each time you open it, so a slow or unstable connection can make the loading screen last longer than usual. If it doesn't load at all, check your internet connection and try again; if the problem continues, please email us.
We collect as little as possible — no name, no email address, no phone number and no location. Read the full Privacy Policy.